Q: How long will my order processing take?

Shipment will depend on which item you ordered. Average order processing duration will be 1~2 business days. The actual date of delivery will also depend on the country that the items are being sent to. We will send you a confirmation email with your tracking number after the shipment.

Q: How long is the shipping time?

Your product will arrive within 7 to 10 business days. All International (non-US) orders are shipped via standard US mail and may take up to 2 weeks to arrive after your order is processed.

Q: Which carrier will my products be shipped with?

Orders are generally shipped via express shipping company. Customers may not select the courier though.

Q: Will I receive a tracking number?

Yes, tracking number will be sent to your confirmation email after you purchase.

Q: Do I have to pay customs fee or import tax?

The payment we receive only covers the cost of the product(s) and the shipping fee. Customs fee or import tax are not included as they may be imposed depending on your custom rules and regulations as they differ per region. All taxes and fees incurred after shipment are customer’s responsibility.

Please contact your local customs office directly for more information before ordering our product.